Refund policy
Last updated: November 2, 2026
Return & Refund Policy
Every Far From Simple piece is made to order. Your diamonds are sourced and set by hand in New York City just for you, so all orders are final sale once production begins.
Cancellations
Production begins once payment is received. If you need to cancel, email farfromsimplellc@gmail.com as soon as possible. If production has not started, you’ll receive a full refund. Once production begins, orders can’t be cancelled, returned or exchanged.
Before you order
Please review your selections (shape, carat weight, setting, gold color and backs) before checking out. If you have any questions about sizing or which options are right for you, email me first and I’ll gladly help.
Damaged or incorrect orders
If your piece arrives damaged or isn’t what you ordered, email farfromsimplellc@gmail.com within 14 days of delivery with your order number and photos. I’ll repair or replace it at no cost to you.
Warranty
Your jewelry is covered for 1 year from the date it’s delivered.
- What’s covered: manufacturing defects, such as a loose setting, a prong that lifts on its own, or a faulty screw back or post.
- What’s not covered: loss or theft, normal wear, or damage from accidents (such as bent prongs or posts, or chipped stones).
- How it works: email farfromsimplellc@gmail.com with a description and photos. I may need to inspect the piece, and I’ll repair or replace the affected part as needed.
Questions
I’m always happy to help. Reach me anytime at farfromsimplellc@gmail.com.